24/7 Access - A Key to Your Success at CPCH

One Friday at 6:30PM I was returning home from a hard day at work, ready to sit back and relax. Our babysitter greeted me at the door with a tense expression and told me that my 3 year old daughter had been getting progressively more ill during the course of the day. She was now running a high fever, having frequent diarrhea, and refusing to eat. 

My pediatrician's office was closed. Urgent care was closing in 30 minutes. Did this mean a trip to the emergency room?

Has this ever happened to you? Physical illness doesn't just happen from 9AM-5PM M-F. Similarly, mental health issues are not limited to working hours!

When I started CPCH in 2010, I wanted to make sure that I was available to help my patients 24/7, when they needed help the most. As CPCH has grown, we have continued this policy and our patients enjoy 24/7 access to a CPCH doctor. Most doctors are hesitant to offer 24/7 access because they are worried about intrusions during their personal life and their valuable free time. So how do we do it at CPCH?

We have developed business systems at CPCH that permit us to offer 24/7 access to all our patients. First, we have a strong administrative team that is able to handle all non-clinical work so our doctors are free to focus on the clinical questions. Second, we offer email access so that quick questions can get quick answers. Third, we offer urgent phone calls and bill for the doctors time on the call. This way, patients have the access they need and doctors are reimbursed for their valuable time. 

Our patients love our 24/7 access! If you are interested in becoming a patient, please contact us at 919-636-5240 or office@cognitive-psychiatry.com.

Author
Dr. Jennie Byrne, M.D., PhD. With over 15 years of medical expertise, Jennie Byrne, MD, PhD, is a board-certified psychiatrist with experience treating mental health conditions in adults, including dementia, attention-deficit hyperactivity disorder, anxiety, and depression. After practicing in New York City for 12 years, Dr. Byrne relocated to North Carolina in 2008; she currently cares for patients in Chapel Hill, North Carolina, at Cognitive Psychiatry of Chapel Hill. Dr. Byrne earned her bachelor’s degree at the University of Pennsylvania in Philadelphia. She then received her doctorate from New York University Department of Neurophysiology. She also has a doctorate of medicine from New York University School of Medicine. Dr. Byrne went on to complete a psychiatry residency at Mt. Sinai School of Medicine in New York. In addition to her work as a psychiatrist, Dr. Byrne has performed extensive research on attention, memory, and depression. As a board-certified adult psychiatrist, Dr. Byrne focuses on the needs of each patient to pro

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